vc999 Privacy Policy: What We Hold and Why
Opening an account and taking a bKash payout means vc999 must keep some information about you. This page lists what that information is, who can open it, how long it stays on our servers, and how to ask for a copy or a correction.
What this policy covers
This policy applies to everything that happens under your player ID at vc999: the website, the Android app, live chat, and every fishing room, slot, live table and cricket market behind them. It covers data you hand us and data the platform records on its own when you log in, deposit, spin or place a bet.
It does not cover the wallets and banks you pay through. bKash, Nagad, Rocket, Upay and your bank each run their own privacy rules, and their apps hold your PIN and your balance, not vc999. We receive the transaction reference, the amount and the wallet number, and we match those to your player account so a deposit or a payout can be traced if something goes wrong.
Data vc999 collects when you play
Five groups of records cover almost everything. Each one is tied to a job that cannot be done without it.
| What we hold | Examples | Why vc999 needs it |
|---|---|---|
| Account profile | Full name, date of birth, mobile number, district | Opens the account and confirms you are 18 or older |
| Identity files | Photo of your NID, passport or driving licence | Required before your first withdrawal |
| Payment records | bKash, Nagad, Rocket, Upay or bank details, deposit and payout amounts | Moves money and matches it to your player ID |
| Play activity | Rooms opened, bets placed, settled rounds, session length | Settles wagers and settles disputes over a round |
| Device and log data | IP address, browser, phone model, app version | Keeps logins safe and blocks duplicate accounts |
You never have to send more than a check needs. If a document is blurry or expired, the team asks for a fresh photo rather than extra paperwork. Files you upload stay in your account folder at vc999, not in live chat.
Why each field is needed
Your mobile number is how you log in and how the team reaches you when a payout is held. Your date of birth keeps under-18 players out. Your NID photo matches the name on the bKash account to the name on the vc999 account, which is the check that prevents most payout disputes before they begin.
Play records do a quieter job. When a round settles oddly, the log of your bet, the game RTP and the time stamp lets support replay the round and settle it in minutes instead of days. That same log shows nothing was edited afterwards, which protects you as much as it protects vc999.
Cookies, logins and session records
vc999 uses a small set of cookies, and none of them carry your PIN or your balance. A session cookie keeps you logged in while you move between the lobby and a table. A security cookie remembers the device you normally use, so a login from an unfamiliar phone can be flagged. A preference cookie holds your language and screen settings.
You can clear cookies in your browser whenever you like. Doing that logs you out and resets your preferences, but it does not close your account or delete your play history. Switching off all cookies may stop the cashier and the game lobby from loading properly on older phones, so keep session cookies on if you plan to withdraw.
Payments, bKash records and KYC files
Every deposit and payout leaves a trail that must be kept: the wallet or bank number, the amount in taka, the reference code and the time it cleared. This is the record we show if you say a ৳250 deposit never landed, and the record the payments team checks before a withdrawal is released.
Before your first withdrawal, vc999 asks for one identity document: your National ID card, passport or driving licence. A standard review takes about 2 hours, and the steps are always the same.
-
Upload one document
Send a clear photo through the cashier: all four corners inside the frame, no glare, nothing covering the text.
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Name and number check
The team compares the name and photo on the document with your vc999 profile and the bKash number you withdraw to.
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Result in about 2 hours
An approved file unlocks withdrawal. A blurred or expired copy gets one request for a retake, then the review restarts.
Who sees your information at vc999
Access is narrow and tied to a job. Support can see your account, chat history and payment records. The payments team sees wallet numbers and pending withdrawals. The KYC team sees identity files. Game providers receive a session token and bet data, never your name or NID photo.
Regulators and law enforcement see records only through a lawful written request. vc999 does not sell player lists, and your phone number is not passed to outside advertisers. If a promotion is run with a partner, you are told before your details are shared, and you can decline without losing your account.
How long vc999 keeps your records
Retention follows one rule: keep what a payment, a dispute or a regulator might need, and drop the rest.
| Account profile | Held while your account is open, then through the close-out period |
|---|---|
| Identity documents | Kept after verification for as long as the anti-money-laundering rules require |
| Deposit and payout records | Kept for the period set by financial record-keeping rules |
| Live chat transcripts | Kept for a limited review window, then deleted |
| Marketing preferences | Kept until you opt out of messages |
Your rights and how to use them
You can ask vc999 for a copy of the data held on your player ID, ask for a correction when a field is wrong, stop promotional messages, or close the account. Requests go through live chat or the Help Center, and the team confirms who you are before acting, usually with the document already used at KYC.
- Copy of your records. Profile, payment history and bet log, sent in a readable file.
- Correction. A misspelled name or an old address is fixed once a matching document arrives.
- Marketing opt-out. One message to support stops SMS and app notifications, while service messages continue.
- Deletion where the law allows. Promotional data and chat logs go; payment and identity records stay for their legal period.
- Complaint. If an answer feels wrong, ask for the request to be escalated to a senior reviewer.
Protecting your own login
vc999 encrypts traffic between your phone and the servers, stores passwords as one-way hashes instead of readable text, and limits staff access to the files listed above. The weakest point is usually the login itself. Use a password you have not used on another site, keep it off shared family phones, and never pass an OTP to a caller who says they are from vc999 support. Real support never asks for it.
Underage accounts and children
Accounts are for players aged 18 and over. vc999 does not knowingly keep data from anyone younger. If a parent or guardian reports an underage account, play stops, the profile is closed and any remaining deposit is returned through the original payment channel after review.
Revisions to this page
When the way vc999 handles data changes, for example a new payment channel or a new app feature, this page is updated first. Material changes are also posted in the account notice area and sent by live chat message. The version you can read here is the one that applies to your play from the day it goes live.
Privacy questions we get most
Does vc999 show my number to other players?
No. Your mobile number is used for login, OTP codes and payout contact. Other players see only a display name, and live tables show nothing beyond that name.
Can I play before sending my NID?
Yes. You can register, deposit and play with a verified mobile number. The identity document is only required before your first withdrawal, and the review usually takes about 2 hours.
What happens to my data if I close the account?
Your profile is closed and promotional data is removed. Payment records and the identity file stay for the legal period, then they are deleted. You can ask for a copy before closing.
Can I read my old live chat messages?
Support can pull recent transcripts for an open ticket. Transcripts are kept for a limited window, so ask soon after the issue rather than months later.
Does the vc999 app read my contacts or photos?
No. The app asks for network access and storage so it can update itself. It does not open your contacts, gallery or messages, and it never reads other apps on the phone.
Who do I contact about a privacy question?
Use 24/7 live chat from your account or the Help Center. The team logs the request, confirms your identity and sends the answer in writing.
If this page answered your question, go back to the vc999 home page to pick a game, or open a vc999 account and ask support anything that is still unclear.