Opening an account and signing in
Signing up takes about two minutes on a phone. You need a Bangladeshi mobile number that still receives SMS, because the code sent to it is how you get in, and the only way back in if the password goes missing.
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1
Register with your own number
One vc999 account per person. Use a number registered in your own name, since that is the number withdrawals are matched against.
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2
Confirm the SMS code
The message arrives within a minute. If the screen times out, ask for a fresh code instead of typing the old one into the box.
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3
Make the first deposit
bKash, Nagad, Rocket, Upay or bank transfer. The floor is ৳250, and the money usually appears in about 4 minutes.
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4
Upload your NID when you are ready
Not needed to play. Needed before the first withdrawal, and the check takes around 2 hours once the photo is clear.
When the login page will not let you in
Most login complaints on vc999 come down to three things: a password saved in the browser from an older account, a SIM that was replaced or ported after registration, or a session still open on another phone. Clear the saved password first, then reset through the SMS code.
Opening a second vc999 account to get around a blocked login is the one move that makes things worse. Duplicate accounts are closed, and the balance inside goes with them.
Deposits, withdrawals and what lands when
Every payment route on vc999 is local, so nothing waits on an international card network. The figures below are the standard case rather than a promise for each individual transfer; a bank holiday or a wallet outage can stretch them.
| Minimum deposit | ৳250 |
|---|---|
| Minimum withdrawal | ৳800 |
| Daily withdrawal ceiling | ৳235,000 |
| Typical deposit arrival | 4 minutes |
| Typical withdrawal arrival | 42 minutes |
| First withdrawal, including review | 1 hour |
| KYC document review | 2 hours |
Money that has left your wallet but not appeared on vc999 is almost always a mismatched transaction reference. Send the TrxID to live chat before you send the payment a second time.
Nothing is charged by vc999 in either direction. Your wallet provider may apply its own cash-out rate on top, and that part is billed by them, not by us.
The welcome bonus and its rules behind it
Your first deposit is matched at 115% up to ৳5,500. The bonus money sits in a separate balance until you have turned it over 17 times, and it stays live for 7 days. Anything left after that window is removed; your own deposit stays where it is.
- First deposit: 115% match up to ৳5,500, 17x turnover, 7 days to clear, ৳250 minimum.
- Reload: 13% on deposits after the first one.
- Daily cashback: 1.0% returned on turnover, win or lose.
- Referral: ৳150 once the person you invited makes a qualifying deposit.
Every settled bet on an eligible game adds to the 17x turnover, and the bonus page marks any excluded titles. If you plan to withdraw soon after claiming, check that list first; a few games contribute less than the rest.
Documents we accept before a first payout
Three documents are accepted: a National ID card, a passport or a driving licence. One is enough, and the name on it has to match the name on the vc999 account exactly, including spelling.
Take the photo in daylight, with the whole card in frame and no flash glare across the number. Blurred or cropped pictures are the usual reason a check bounces back and the payout waits another round. Upload early rather than at the moment you want the money; the review itself takes about 2 hours.
The vc999 app, APK size and older handsets
The APK is free, 52 MB, and needs Android 6.0 or newer. Version 3.8.5 was updated on 10 November 2026 and installs from the vc999 app page in a few taps, with a short settings prompt the first time because the file comes from outside the Play Store.
Skip the APK mirrors that circulate in Telegram groups and file-sharing sites. Those builds are not ours, they cannot log in safely, and support cannot recover an account that was opened through one of them.
Keeping a shared phone safe
Many players in Bangladesh share a handset with family, which is fine as long as three habits hold.
- Never read an SMS login code aloud to anyone, including a caller who says they are from vc999.
- Log out when you hand the phone over; the session is the account.
- Support will ask for your registered number and a TrxID, never your password.
Questions players send us most often
Can I open a vc999 account from outside Bangladesh?
You can sign up from anywhere, but the account is built around a Bangladeshi number and a local wallet. The one-time code goes to that number each time you log in from a new device, so keep the SIM active.
My bKash payment left the wallet but the balance did not move
Send the TrxID and the amount to live chat. Deposits normally land in about 4 minutes, and when one does not, it is nearly always a mistyped reference on the payment screen. Do not send a second payment before support confirms the first.
How fast is a withdrawal, really?
Around 42 minutes in the standard case. The first one takes up to 1 hour because the team checks your documents before releasing the money. After that, requests go out without a manual review unless the amount is unusual.
What are the smallest deposit and the smallest payout?
৳250 to deposit, ৳800 to withdraw. A standard account can take out up to ৳235,000 per day, and the higher VIP levels lift that ceiling.
Do I have to verify before I play?
No. You can deposit and play with an unverified vc999 account. Verification is required before the first withdrawal, so uploading the document on day one saves you a wait later.
Which document clears KYC fastest?
All three are treated the same: NID, passport or driving licence. Front and back of the NID, shot in daylight, is the version most players send, and it is reviewed in about 2 hours when the photo is sharp.
What counts toward the 17x turnover?
Every settled bet on an eligible game adds to it, whether you staked real money or bonus money. The bonus page lists the few excluded titles. You have 7 days from claiming before the remaining bonus is removed.
Is the app free, and will it run on an older phone?
The APK costs nothing, is 52 MB, and needs Android 6.0 or newer. Version 3.8.5 was updated on 10 November 2026. Install it from the vc999 app page only, since third-party mirrors carry builds we cannot support.
Can two people in one house have accounts?
Yes, as long as each person uses their own number, documents and wallet. One person opening a second account to claim the welcome bonus again counts as duplicate registration, and both balances can be frozen while it is looked into.
I forgot my password and the SMS is not arriving
Run the reset once from the login page, then wait a full minute before asking for another code. If the SIM was replaced or ported, live chat can move the account to the new number after an identity check with your NID.
Which providers supply the games?
Titles come from PG Soft, JDB, KA Gaming, Ezugi, Playtech, Spribe and Red Tiger, across roughly 2,800 games. Fishing rooms and live tables are the two busiest categories with players in Bangladesh.
How does the VIP programme work?
Four levels: Bronze, Silver, Gold and Platinum. Silver opens at ৳65,000 monthly turnover, Platinum at ৳1,500,000. Cashback climbs from 1.0% to 1.3%, the daily withdrawal cap rises, and Gold and Platinum add a personal manager.
I want to stop for a while. Can I pause the account?
Yes. Ask live chat for a break and the account is locked for the period you choose, with the balance kept. For something longer term, the responsible gaming page explains limit setting and permanent closure.
Is there a phone line or an email queue?
No. Live chat and this help centre are the two channels, and chat runs at every hour of the day. Everything that would normally go to an inbox is handled by the same team inside the chat window.
Reaching a person, not a bot
Live chat is open at every hour, including Friday nights and public holidays, and a person reads each message. Before you type, have three things ready: the mobile number on the account, the TrxID of any payment in question, and a photo of your NID if the case touches verification. That turns a back-and-forth exchange into a single reply.
For anything you want to read at your own pace, the guides on this site cover deposits, withdrawals and KYC, the bonus and VIP ladder, football markets and Teen Patti in longer form. They follow the same rules the chat team quotes.