vc999 Withdrawal & KYC Guide

Read this once and you will know which button to press, which photo of your NID to send, and how long the money takes to reach bKash or Nagad.

Create Account Log In

On this page

Before you request the first payout

Withdrawals at vc999 run from your account balance into a wallet or bank account held in your own name. There is no form to post and no branch to visit. Everything happens on one screen: the wallet number, the amount, and a confirm button.

The smallest payout you can request is ৳800. In a single day you can take out up to ৳235,000. A normal request lands in bKash, Nagad, Rocket, Upay or your bank in about 42 minutes, counted from the moment the team releases it.

The first payout carries an extra manual check of roughly 1 hour, because that is also the point where identity documents are matched to the account. Later requests go straight through and you will not see that pause again.

Bonus money sits on a different line inside the wallet. Any active bonus carries a 17× wagering requirement, so if the bonus balance is still locked, clear the turnover first or withdraw only the part that is not tied to it.

The numbers on one card

Minimum withdrawal৳800
Daily maximum৳235,000
Standard arrival time42 minutes
Extra check, first payout1 hour
KYC review2 hours
Minimum deposit৳250
Bonus wagering17×

Times are working windows, not promises printed on a certificate. If a request crosses a weekend and a bank is closed, the wallet message tells you where it sits.

Moving money out, step by step

  1. Sign in and open the wallet

    Log in through the vc999 login page and tap the wallet icon on the top bar. Balance, bonus and withdrawable cash are listed on separate lines, so you always see what is free to take out.

  2. Make sure the name matches

    The receiving wallet has to be registered in the same name as your NID. A bKash account opened by a brother, a cousin or a friend will fail the name check and the money comes back to your balance.

  3. Type the amount and check the number

    Anything from ৳800 up to your remaining daily cap. Before you confirm, read the wallet number back digit by digit. One wrong digit sends the payout to a stranger, and reversing it takes a phone call to the operator.

  4. Confirm and keep the reference

    One tap sends the request. A reference number appears on screen and stays in your history. Screenshot it. If you later open live chat, that reference is the first thing the agent will ask for.

  5. Wait for the wallet SMS

    Most payouts arrive in about 42 minutes. The first one adds the 1 hour manual check. Your wallet sends its own confirmation message when the cash is in, and that message is your proof of payment.

Which wallet lands on a match night

Every method below uses the same request form, so the choice comes down to where you already keep money. Sticking to one number for both deposits and withdrawals keeps the name trail clean and makes the check faster.

  • bKash

    Deposit lands
    4 minutes
    Withdrawal lands
    42 minutes
    Best for
    Day to day cash-outs

  • Nagad

    Deposit lands
    4 minutes
    Withdrawal lands
    42 minutes
    Best for
    Players without bKash

  • Rocket

    Deposit lands
    4 minutes
    Withdrawal lands
    42 minutes
    Best for
    Rural upazila agents

  • Upay

    Deposit lands
    4 minutes
    Withdrawal lands
    42 minutes
    Best for
    Small daily amounts

  • Bank Transfer

    Deposit lands
    4 minutes
    Withdrawal lands
    42 minutes
    Best for
    Large payouts

For bank transfer, copy the account number from your passbook rather than from memory. A single transposed digit is the most common reason a bank payout comes back, and it usually adds a full retry to the wait.

Sending your NID without the back and forth

KYC is a one-time identity check that happens before your first withdrawal leaves the account. You send one photo set, the team reviews it in about 2 hours, and the account is verified from then on. Most rejected submissions fail on photo quality, not on paperwork.

Document What to photograph Notes
National ID Card (NID) Front and back, both sides flat and sharp The usual choice for players in Bangladesh
Passport The photo page, open and unfolded Useful if your wallet is in an English name
Driving Licence Front and back of the card Accepted when the NID is worn or unreadable

Choose one document only. Sending three different cards in the same upload slows the review down, because the agent has to work out which name is the real one. The name on the document must be the name on the account and the name on the wallet.

The upload, in four taps

  1. Open your profile menu and pick the verification section.
  2. Select the document type, then photograph the front side in good light.
  3. Turn the card over and repeat for the back. Do not skip the back.
  4. Submit. The status changes to under review, and you get a notification when the check closes, usually inside 2 hours.

Photo rules the review team checks

  • Lay the card on a plain table in daylight. A bed sheet with a pattern confuses the border crop.
  • Both sides, all four corners inside the frame. Cut-off corners are the single biggest cause of a retry.
  • No flash glare across the photo, the number or the hologram.
  • No screenshots of a photocopy. The original card only.
  • Name, number and date of birth must be readable when the image is zoomed in.

Documents go to the verification team only and stay attached to your account record. Live chat can always tell you which stage a check has reached. Nobody from vc999 will ever ask for your wallet PIN or the OTP that arrives by SMS, and anyone who does is not from us.

Player photographing both sides of a national ID card next to a phone showing a vc999 withdrawal screen
First withdrawal only. Once the check clears, the same document is not requested again. Keep the photo set on your phone in case you switch devices and the upload has to be repeated.

Why a payout bounces, and the fix

A request that does not go through is almost always one of five things. The status in your wallet history names the reason, and the fix below is what live chat would tell you anyway.

Reason What you see What to do
Name mismatch Request returned to balance within minutes Use a wallet registered to the same name as your NID, then request again
Bonus still locked Withdrawable figure lower than total balance Clear the 17× wagering on the bonus, or take out only the unlocked part
KYC not finished Withdrawal button greyed out with a verify prompt Upload your NID again, both sides, and wait out the 2 hour review
Amount under the floor Field turns red as you type Raise the request to at least ৳800
Daily cap reached Message about the remaining limit for today Split the payout over two days, or climb a VIP tier for a higher ceiling

Wrong wallet number is the sixth case, and the only one that needs speed. Message live chat as soon as you notice, before the request is released, and give the reference number from your history.

How much leaves the account each day

The standard ceiling is ৳235,000 in 24 hours. Play regularly and the tier shown in your profile raises that number, along with cashback and a few extras that matter more than they look on paper.

Tier Monthly turnover Daily withdrawal cap Cashback
Bronze Entry level ৳240,000 1.0%
Silver ৳65,000 ৳340,000 1.1%
Gold ৳310,000 ৳480,000 1.2%
Platinum ৳1,500,000 ৳690,000 1.3%

Gold and Platinum also add a birthday bonus and a personal manager who handles large payouts by hand. Tier movement is reviewed on turnover, so a quiet month can move you down a step.

Questions players send to live chat

How long does the very first withdrawal take?

Budget about 1 hour and 42 minutes. The manual identity check runs first and takes roughly 1 hour, then the payout itself clears in about 42 minutes. After that, later requests skip the check and move at the normal speed.

Can I send the money to my brother's bKash?

No. The receiving wallet must be registered in the same name as your NID and your vc999 account. This is a rule from the wallet operators, not a preference of ours, and a mismatched name returns the money to your balance.

Do I have to verify again for every payout?

No. The KYC check happens once, before your first withdrawal. Every request after that is a plain transfer. You would only be asked for documents again if the name on the account changed.

What if my bonus is still locked?

Clear the 17× wagering on the bonus amount first. Until then, the wallet shows a withdrawable figure smaller than the total balance, and that smaller figure is what you can take out.

Which document is easiest to get approved?

A National ID card shot in daylight on a flat surface, front and back, with all four corners visible. Passports and driving licences are accepted too, but the NID is what most players in Bangladesh already have in their hand.

Is the app needed to withdraw?

No. The browser version does everything. The vc999 app is free and simply keeps the wallet one tap away, which helps on match nights when the mobile site is busy.

What is the smallest amount I can take out?

৳800. The minimum deposit is ৳250, which is a different figure, so a small test deposit will not automatically clear the withdrawal floor.

Open the account first, then come back to this page

You cannot test a withdrawal without a balance, and you cannot keep a balance without an account. Register, deposit ৳250 or more through bKash or Nagad, play a little, and this guide becomes a checklist you follow once.

Create Account Log In

Already registered? Use the vc999 login page. Withdrawing from your phone? Grab the vc999 app.